Current vacancies

Customer Service #JBD6821
Salary £24364 - £24364
Position type: Permanent
Contact person: Richard Creer

Member Services & Support Officer

London Capital Credit Union

Make The World a Better Place

We are looking for people to join our friendly team. London Capital is one of the UKs largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London.

We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt.

Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer
hours per week (part time, flexible working options)

Period: Permanent, 3-month probation period.

Pay:£24,364pa, - £12.33p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to:Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

To promote active membership, and take up of savings and loans products

Ensure that members feel valued and welcome in dealings with the credit union

Dealing with member enquiries by post, telephone, email, website & App

Accurate inputting of data into various IT systems.

Person Specification Member Services & Support Officer

Administrative or clerical experience
Customer service experience
Experience of using a range of ICT efficiently

Essential Competencies

A friendly and outgoing manner with an ability to make a good first impression
Proven skills in accurate record keeping & policy adherence well in teams verbal and written communications skills in English

Desirable Competencies

Good self-organisational skills


Flexible with respect to working hours and tasks

knowledge and understanding of the credit union movement
A commitment to the aims and objectives of the credit union movement

To apply please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.