Customer Service #JBD6821
|Salary||£24364 - £24364|
|Contact person:||Richard Creer|
Member Services & Support Officer
London Capital Credit Union
Make The World a Better Place
We are looking for people to join our friendly team. London Capital is one of the UKs largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London.
We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt.
Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.
Members Services & Support Officer
hours per week (part time, flexible working options)
Period: Permanent, 3-month probation period.
Pay:£24,364pa, - £12.33p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to:Deputy Manager (Operations)
Main purpose and scope of the Member Services Officer
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.
Main duties & responsibilities
The main areas of the job will be to:
To promote active membership, and take up of savings and loans products
Ensure that members feel valued and welcome in dealings with the credit union
Dealing with member enquiries by post, telephone, email, website & App
Accurate inputting of data into various IT systems.
Person Specification Member Services & Support Officer
Administrative or clerical experience
Customer service experience
Experience of using a range of ICT efficiently
A friendly and outgoing manner with an ability to make a good first impression
Proven skills in accurate record keeping & policy adherence well in teams verbal and written communications skills in English
Good self-organisational skills
Flexible with respect to working hours and tasks
knowledge and understanding of the credit union movement
A commitment to the aims and objectives of the credit union movement
To apply please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.